[jamesgy]

Is there any media reporting of the the N97 fiasco yet? That's the only thing that will get Nokia to do the right thing.

We can blather on forums all we like about Nokia's faults and attitudes, but unless new customers get to hear about the problems there will be no pressure on the company to sort their act out. The first post on this thread has been read 2,000 plus times and in the scheme of things, that's nothing.

I suggest we all start emailing the Telegraph and the Guardian etc. If they take notice then Nokia might just do something useful. 

I'm not full of hope  - all their best people will be working on Maemo anyway

[roberth]

its not even the point where i must just have the latest firmware.

Nokia full well knows that the N97 is a bit buggy.

If it was that the N97 available firmware for all was v20....and this

was an upgrade to v21...i dont think many here would complain......as

it would be a minor update...

but as the N97 remains problematic one would think that nokia would be rolling out

updates quite quickly to avoid the "bad press".....apparantly not...

im still on v11 with my uk branded N97....

and i dont wish to invalidate anything....but others may be pushed too....

its like being between a rock and a hard place.....

my vote is casted....

[cliveuk]

Vote with your money thats the only language nokia will understand.

when you get a new phone make sure its not a nokia 

[taruntanu]

Though im from India i have decided one thing "No to Nokia" be it how good the review is wont be spending anymore money on Nokia Phones.

Thank You Nokia for all your efforts in N97  and designing a **bleep** phone like N97 with hell lot of bugs and putting forward to your loyal customers .

[adrianmhsmith]

I too have learnt the lesson never to have another branded phone after such a disappointment with my N96. However, it is not difficult to change the product code from an UK version to an EU sim free varient. How to do this I would not be permitted to say here.

[stuffthis]

I am yet one more voice to this long overdue campain. I have always bought sim free phones direct from the manufacturer. And this time made the mistake of buying from Nokia, like everyone else in the UK I have still had only one update at this time. And that was 5 weeks after the rest of the world. My N97 is a good phone but it will only get great with continued updates. But having to be the last in the queue all the time after paying £500 direct to Nokia is starting to grind quite a lot. Maybe a UK boycot of nakia's new phones might get someones attention. Falling Uk sales may make them treat the Uk market with more equallity and respect

[ivor_bigun]

I paid £500 for a N97 sim free week 1 from CPW

I used to get Sim free from the Nokia Shop which in truth was CPW

When I got them from Nokia shops the were Euro 1 phones

Now CPW have there own Product code Why do CPW think they know more about Nokia than Nokia do and Hold up the release of new firmware for their own product codes

CPW seem to be getting too big for their boots

I can understand the likes of Orange with branded phones wanting contro,l but some one pretending to sell UNBRANDED phones keeping control of theirs is in my opinion sailing close to the wind in the trading standards view

they are charging full unbranded sim free price

I dont beleive it is Nokia holding up the software updates it is the People who authorise them for their product codes CPW or the Networks

[dchewitt]

I am more than happy to add my name to this.

I know it sounds obsessed but I check for the update about 3-4 times every day. I expected so much more from this phone.

I have had many touch screens before but never impressed, then a friend got the 5800, wow - it worked like adream, I bought one and loved it. so much that I could no resist the N97 as an upgrade on day 1 of the release. what a disapointment.

Worse still, my stepdaughter has just bought the 5530 - again it works like a dream  - why do these cheaper phones have such stable OS?  Can I somehow downgrade the software to that of the 5800 so my phone works

smoothly??  lol

Come on Nokia  - give us what we paid for - your FLAGSHIP phone.

[psychomania]

Over the weekend v31 has been released for the 5800xm which now puts the UK model two updates behind dozens of other countries.

In the UK updates are handled by a 3rd party support company who have proved to be totally incompetent at their jobs. This company is responsible for the wait for all UK models.

This level of service is totally unacceptable and nokia should step in and sort it out.  I would like to see a comment from nokia as to why that company is allowed to behave like this causing nokia's customers to get angry.  I know the chances of getting any official comment on this matter are slim to zero but we give our money to nokia so expect an acceptable level of service from nokia.

[sockatume]

Not totally incompetent. They are very good (and highly creative) at coming up with new ways of screwing Nokia's customers, as my current Frankenphone demonstrates. It's their area of expertise.

Maybe we should start a letter-writing campaign to the Board of Directors? There's a web form for contacting them on Nokia's site, and a (Finland, of course) mailing address.

[paul_humphreys]

Just been on the phone to CPW and they aggreed that it is THEM that are not OKing the updates. Advice to me was to take the phone into one of their shops and get an exchange!! This due to the fack I am still within the 28 days of getting and it is doing "the going off on its own!!".

So I am off to the shop in a bit.

Paul

[psychomania]

---

paul_humphreys wrote:

Just been on the phone to CPW and they aggreed that it is THEM that are not OKing the updates. Advice to me was to take the phone into one of their shops and get an exchange!!

---

That does not apply to the generic unbranded UK phones that we are discussing in this thread.  CPW have no input on approving generic firmware for the official UK model.

CPW have their own product code for the N97 which is only available from their stores. That is the code that CPW are responsible for so it's not relevant to those that bought from elsewhere in the UK.

[middlehurst]

I agree,

please give us firmware equality

[flagpole]

i fully support this thread.

there is actually european law on treating customers in different part of the EU differently. it just needs someone to test it.

[grimreaper]

I work in cpw & i can assure you that they are in no way holding back the updates, it's the complete opposite.

There was a company wide notice on the internal intranet site about the software issues in the version 10 software. this was basically pleading with all staff to advise customers to update to v11 instead of returning thier handsets.

every handset returned results in a 30% mark down in the handsets value so to hold back any update will cost the company way too much.

i know there's still a delay with the cpw product code getting v11 but this is purely down to nokia. 

[psychomania]

---

grimreaper wrote:

i know there's still a delay with the cpw product code getting v11 but this is purely down to nokia. 

---

Hi grimreaper, 

Are you certain that nokia is the cause of this specific delay for the CPW product code? In the past (especially with the N95) the delays were found to have been caused by CPW, not nokia or the 3rd party that handles the generic UK updates.

Also do you know why there is a CPW specific product code?  I have yet to find anything different between models that have the generic UK code and those with a CPW code.  Would love to know the reasons behind CPW having their own code!

I know this is irrelevant to those with the generic UK code in question but it would be interesting to know.

[mccbleue]

---

grimreaper wrote:

I work in cpw & i can assure you that they are in no way holding back the updates, it's the complete opposite.

There was a company wide notice on the internal intranet site about the software issues in the version 10 software. this was basically pleading with all staff to advise customers to update to v11 instead of returning thier handsets.

every handset returned results in a 30% mark down in the handsets value so to hold back any update will cost the company way too much.

i know there's still a delay with the cpw product code getting v11 but this is purely down to nokia. 

---

If you work for CPW, perhaps you can explain why they need to have their own CPW version with its own unique CPW product code? Get rid of that and your customers would at least be up to date with other generic models in the country.

Also, having experience of the retail trade, I know that a returned phone doesn't lose any value at all. You simply explain the broken seal by telling the next mug that the pack was opened "because it was used for demonstrating to customers"...

[neilhoskins]

Count me in.  It's quite ridiculous.

[paul_humphreys]

---

grimreaper wrote:

I work in cpw & i can assure you that they are in no way holding back the updates, it's the complete opposite.

There was a company wide notice on the internal intranet site about the software issues in the version 10 software. this was basically pleading with all staff to advise customers to update to v11 instead of returning thier handsets.

every handset returned results in a 30% mark down in the handsets value so to hold back any update will cost the company way too much.

i know there's still a delay with the cpw product code getting v11 but this is purely down to nokia. 

---

If that was the case, then why did the CPW tell me on the phone it was them not aproving it that is stopping people from upgrading? Also Nokia has told me in an email I have posted on here that it is the CPW?

Paul

[pepitoe]

Just adding my support, my UK sim free 5800 has been delayed on every update and is still stuck on v21, while my European sim free N85 gets updates on the day of release.  I can't see any UK specific changes or benefits from these delays, obviously UK buyers should try to avoid buying the UK version of any Nokia and get a Euro version if possible!